SaaS User Experience

SaaS User Experience

How to Design an MVP That Users Actually Want

Learn how to design an MVP that truly meets user needs by focusing on research, feature prioritization, and effective testing.

Want to build a product users love without wasting time or money? Start with an MVP (Minimum Viable Product).

An MVP is the simplest version of your product that solves a core user problem. Here's how to ensure your MVP hits the mark:

  • Focus on User Needs: Conduct interviews, surveys, and market research to understand user pain points.

  • Prioritize Features: Use methods like MoSCoW to rank features into must-haves, should-haves, could-haves, and won't-haves.

  • Test Early: Create prototypes, run user tests, and gather feedback to refine your product.

  • Launch Smart: Start small, track key metrics (like purchase rates and active users), and iterate based on user behavior.

The key is simplicity: solve one core problem, validate your idea, and grow from there.

MVP Design Hacks: transform your hot idea into a validated ...

Finding What Users Need Most

User Research Methods

Understanding user needs requires a mix of quantitative and qualitative research. Start with interviews to identify pain points and motivations, then back up your findings with surveys for broader validation.

Here’s how companies approach user research:

Research Method

Purpose

Best For

One-on-one Interviews

Understand user problems deeply

Early-stage discovery

Online Surveys

Validate findings with data

Feature prioritization

Community Forums

Gather raw user feedback

Identifying pain points

Usage Analytics

Spot behavioral trends

Post-launch improvements

Building User Profiles

User profiles, or personas, help you stay focused on what users need most during MVP development. These profiles combine data like demographics and behavior patterns with insights into goals and frustrations.

"The goal is not to have a list of job titles or specific people, but to identify common behavior patterns, shared pain points, goals, and challenges that potential customers have." - Vlad Bodi

Here’s how to create effective user profiles:

1. Gather User Data

Conduct interviews with 15-20 potential users. Focus on:

  • Their workflows and pain points

  • Goals they aim to achieve

  • Solutions they’ve tried in the past

2. Create Detailed Personas

Document key traits, such as:

  • Daily habits and routines

  • Primary frustrations and challenges

  • Short- and long-term goals

  • Tools or solutions they currently use

3. Validate Your Profiles

Compare your personas against real user feedback to ensure they’re accurate and useful. With strong profiles in place, you can identify market gaps more effectively.

Market Gap Analysis

Market gap analysis highlights unmet user needs by comparing demand with existing solutions. A great example is Loom. They noticed professionals in distributed teams needed a quicker, more visual way to communicate. Existing tools like video conferencing didn’t meet this need for creating easy, shareable video messages. This insight shaped their MVP and led to success.

Here’s how to conduct your own market gap analysis:

Analysis Step

Key Questions

Output

Target Market Definition

Who needs this solution most?

Clear user segments

Customer Need Assessment

What problems aren’t solved?

Key pain points

Competitive Review

What’s missing in the market?

Opportunity areas

Solution Validation

How can we address the gaps?

MVP feature set

"Creating user personas will make defining your website or app's product requirements and subsequently designing it much easier. Why? Because it entails doing proper research into your main user base segments." - Justinmind

Picking Your MVP Features

Using MoSCoW to Rank Features

The MoSCoW method offers a structured way to prioritize MVP features based on what users need most.

Category

Description

Example Features

Must-have

Absolutely essential for the product to function

User authentication, basic search

Should-have

Important but not critical to the core functionality

Filter options, saved preferences

Could-have

Nice additions but not required for the first release

Advanced analytics, customization

Won't-have

Features intentionally excluded from the initial scope

Social media integration, AI features

Keeping Your MVP Simple

Overloading your MVP with too many features can lead to failure. A great example is Airbnb, which initially focused on building trust and showcasing high-quality photos of listings. This straightforward approach helped them gain early traction and stand out.

To keep your MVP streamlined and effective:

  • Start With Core Problems
    Concentrate on features that directly solve your main user pain points. For example, Dropbox's first version was laser-focused on making file storage and sharing simple.

  • Evaluate Feasibility

    Assess each feature against your development resources and timeline to avoid overextending your team.

  • Map User Journeys

    Create detailed user flows to separate essential features from extras. This eliminates unnecessary complexity and ensures your MVP addresses the most important needs.

A well-defined product purpose can further refine and guide your feature selection process.

Writing Your Product's Purpose

A clear product purpose statement helps you stay focused by linking your MVP's features to the specific problems you're solving for users.

Your purpose statement should address these key components:

Component

Questions

Focus

Problem Definition

What pain point are you addressing?

User Need

Solution Approach

How does your MVP solve this problem?

Core Features

Success Metrics

How will you measure its effectiveness?

User Impact

This purpose-driven approach ensures your MVP stays aligned with user needs, keeping it practical and focused on solving real problems.

Testing Your MVP Design

Prototype Tool Selection

Picking the right prototyping tools is key when creating testable MVPs. Modern design platforms make it easier to test ideas while keeping the design polished.

Tool Type

Key Features

Best For

Design & Prototyping

Interactive elements, real-time collaboration

High-fidelity visual designs

User Testing

Video feedback, analytics, heat maps

Gathering data on usability

Collaboration

Brainstorming, voting, user interviews

Team coordination

"Nearly everything that designers and developers need is available in Figma"

Once you've chosen the tools, the next step is testing these prototypes with actual users.

Running User Tests

User testing works best when it’s well-planned and executed thoughtfully.

"It's always interesting to see how others see and use your product. Despite all your best guesses, it's always very humbling to see people use your product in new ways which no-one had even considered"

Here’s how to run effective user tests:

  • Define Clear Objectives: Set measurable goals for your tests. Focus on validating core features and spotting usability issues early.

  • Select Target Users: Recruit participants who match your ideal user profile.

  • Create Realistic Scenarios: Design test scenarios that mirror real-world usage. This helps users interact naturally with your prototype and share honest feedback.

"Things that seemed clear to us on the product team were often totally incomprehensible to real users"

These steps help uncover valuable insights, guiding you toward meaningful improvements.

Making Changes from Feedback

"A prototype is a tool allowing you to test, refine, and validate the functionality of your idea. It opens the door for feedback from the market and addresses key challenges that may not have surfaced until much later"

Take PepsiCo as an example: in March 2023, they used Miro to speed up a project from concept to launch in just 10 months - cutting a process that usually took 3 years.

To get the most out of user feedback:

  • Centralize Results: Keep all feedback in one place for easy reference.

  • Prioritize Changes: Focus on fixes that improve core functionality first.

  • Track Improvements: Document how updates impact user satisfaction.

  • Maintain Testing Cycles: Keep gathering feedback as you refine your prototype.

"Centralize your results and distribute the highlights to the team - testing done in a vacuum is useless"

Getting Your MVP to Market

Planning Your Launch

Start with a small launch for your MVP and adjust based on how users respond.

Before going live, make sure these essentials are in place:

Component

Purpose

Key Elements

Support Infrastructure

Address user questions

Help desk, FAQ page, community forums

Feedback Systems

Collect user insights

In-app surveys, email feedback, analytics

Launch Timeline

Coordinate the rollout

Beta testing, soft launch, full release

Once your MVP is out in the world, pay close attention to how users interact with it. This feedback will guide your next steps in development.

Measuring User Response

Focus on metrics that reveal user behavior and satisfaction levels.

Here are some key benchmarks to track:

  • Purchase rate: Aim for 1.5% of total users.

  • Monthly active users (MAUs): Set a target of 30%.

  • Daily active users (DAUs): Look for about 10% of your user base to engage daily.

These numbers will help you make informed decisions about how to improve and grow your MVP.

Growing Your Product

Once you've gathered data on user engagement, shift your focus to refining and expanding your product.

Key areas to prioritize:

  • Quick Wins: Address critical bugs immediately.

  • User Retention: Introduce features that encourage users to return.

  • Performance: Ensure your product is fast and reliable.

  • Scalability: Build infrastructure to support future growth.

Before rolling out major changes, rely on A/B testing to confirm they genuinely improve the user experience. This approach helps you avoid adding complexity that doesn’t bring value.

Conclusion: Keys to MVP Success

Main Takeaways

A strong MVP focuses on providing real value to users. Statistics reveal that 90% of startups fail, with 29% running out of funds before achieving product-market fit. To steer clear of these challenges, stick to these actionable strategies:

Success Factor

Implementation

Impact

Clear Purpose

Address one main problem with measurable results

Speeds up market validation

User Focus

Gather feedback via surveys and analytics

Enables data-driven changes

Technical Foundation

Use agile methods and scalable infrastructure

Prepares for future expansion

Quality Assurance

Perform thorough testing and ongoing updates

Builds and maintains trust

These principles will help you move smoothly from launch to scaling.

Moving Forward

After launching, keep the momentum going with these steps:

  • Set Up Feedback Channels

    Use multiple methods to gather user insights, such as surveys and analytics. This helps you understand how your product is being used and identify areas for improvement.

  • Adopt Agile Development

    Stay flexible and responsive to user needs. As Mike Sweeney from Clearcode says: "The launch of your MVP marks the start of the biggest learning phase of your startup career, so get ready to learn."

  • Scale Wisely

    Ensure your infrastructure can handle growth. Focus on improving load times, implementing auto-scaling, and rolling out updates that make a difference.

A well-executed MVP zeros in on solving core issues for your audience. By staying user-focused and following these steps, you'll be better equipped to create a product that resonates with your market.

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